Pricing
Simple, transparent pricing
Start free and upgrade as you grow. Below: our platform plans, plus dedicated pricing for Payments, Video & Audio, VoIP and Helpdesk — AI included, and $5/mo less than legacy providers.
Starter
For micro-merchants
Free
- Zero MDR on micro-payments
- QR & NFC payments
- Basic wallet
- 1 AI agent
Growth
For growing businesses
$29/mo
- Everything in Starter
- Goroosh Terminal
- Remittance
- 5 AI agents
- Document collaboration
Business
For established teams
$99/mo
- Everything in Growth
- VoIP & video calling
- Unlimited AI agents
- Bulk e-signatures
- Priority support
Enterprise
For large organizations
Custom
- Everything in Business
- Dedicated infrastructure
- Custom integrations
- SLA & compliance
- White-label apps
Pricing
Transparent fees, built for scale
High-volume, low-margin digital transactions — plus a shared-revenue model that keeps our agent network motivated. No hidden FX markups, ever.
For individuals
Friction-free, competitive pricing for everyday money.
| Service | Malaleem fee | Details |
|---|---|---|
| Transfer via Payment Link | 0.5% | Min $0.50 · Max $5.00 · Sender pays. Free when funded directly from a bank (ACH/EFT). |
| Wallet to Wallet | Free | Instant peer-to-peer transfers. $0.00, always — built to grow the network. |
| Bill Pay | $1.00–$1.50 | Flat fee per bill. Free or subsidized with partnered utility companies. |
| Cash Pickup | 1.5%–2.5% | Includes the agent's payout — collect cash at any Malaleem agency. |
For businesses
Tiered by rails — digital, SoftPOS and physical hardware.
| Service | Malaleem fee | Details |
|---|---|---|
| Payment Link | 1.9% + $0.20 | Card processing. Lower to 0.5% for wallet funding. |
| Wallet to Wallet | 0.2% | Max $5.00 per transaction · Payroll & supply-chain payouts. |
| Bill Pay (Bulk / B2B) | $0.50–$1.00 | Per processed bill · Decreases as monthly volume increases. |
| Cash Pickup (Payouts) | 1.2%–1.8% | Disburse to field agents, unbanked contractors & gig workers. |
| Payment Terminals (POS) | 1.5% + $0.10 | Per tap/dip · Hardware $150–$300 one-time (lease or buy). |
| Phone to Phone (SoftPOS) | 1.3% + $0.05 | Turn any Android/iOS NFC phone into a register — no hardware. |
| NFC / QR Code Pay | 1.0% | Flat per transaction · Bypasses major card network rails. |
| RFID Pay | 1.5% | Flat · Event-based & automated inventory payments. |
| Gift Cards Pay | 1.0% | Per redemption · Internal ledger processing. |
| Prepaid Card Pay | 1.5% + $0.10 | Closed/open-loop cards · Issuance supplement $2–$5 per card. |
| Virtual Credit Cards | 0.5% | On spend or interchange share · Free to generate for premium clients. |
| Smart Watch Pay | 1.0%–1.5% | Tokenized wallet · Depends on SoftPOS vs. standard terminal. |
Cash Pickup, fairly split
On a 2.0% total fee, every party is rewarded instantly on the ledger.
Video & audio
AI-native video conferencing
High-performance, low-latency WebRTC with real-time AI at the edge — features legacy platforms charge extra for, included.
Starter / Individual
$4.99/user / mo
Solopreneurs, freelancers & casual users.
- Up to 100 participants
- 40-minute meeting limit
- AI noise cancellation
- Real-time automated captions
Pro / Small Business
$9.99/user / mo
Small teams needing robust collaboration.
- Up to 150 participants
- 30-hour meeting duration
- AI meeting summary & action items
- 5 GB cloud recording storage
Business
$14.99/user / mo
Scaling organizations going global.
- Up to 300 participants
- Unlimited meeting durations
- AI real-time translation & dubbing (30+ languages)
- Automated CRM integration & summary push
Enterprise
Custom
Multinationals, government & finance.
- Up to 1,000+ participants
- On-prem / hybrid WebRTC mesh
- Full AI compliance scanning & data mask
- Dedicated customer success
Video & audio vs. legacy
Advanced AI, built into WebRTC — for $5 less
Malaleem bakes AI directly into the WebRTC layer at a predictable price that undercuts legacy corporate offerings by $5.00 per user/month.
| Feature / metric | Malaleem Business $9.99 / user Best value | Zoom One Pro $14.99 / user | Google Meet Workspace Business | Microsoft Teams Business Basic |
|---|---|---|---|---|
| Base monthly cost | $9.99 / user | $14.99 / user | $14.99 / user | $14.99 / user |
| Malaleem price advantage | Save $5.00 / mo | Baseline | Baseline | Baseline |
| AI noise isolation | Included (native edge) | Included | Tier-restricted | Tier-restricted |
| AI meeting summaries | Included in Pro / Biz | Add-on or higher tier | Gemini add-on | Teams Premium / Copilot |
| Real-time translation | Included in Business | Enterprise add-on | Add-on licenses | Copilot / Premium |
| WebRTC integration | Open APIs for embedding | Closed SDK / paid usage | Workspace ecosystem only | Office ecosystem only |
VoIP phone system
AI-native business voice
Unified voice with automated ledgering, sentiment analysis and smart call workflows that connect straight to your payment activity.
Core Voice
$9.99/user / mo
Micro-businesses & retail needing a smart line.
- 1 local / toll-free number
- Unlimited US / Canada calling
- AI voicemail transcription
- Mobile & desktop apps
Smart Pro
$19.99/user / mo
Growing sales & support teams.
- Multi-level auto attendant
- SMS / MMS business texting
- AI live sentiment tracking & call scoring
- CRM & payment-link integration
Omni Advanced
$29.99/user / mo
High-volume centers & multi-site teams.
- Multi-site management
- Hot desking & queue analytics
- AI conversational IVR agents
- Unlimited AI call-audio storage
VoIP vs. legacy
Conversational AI voice — for $5 less
Malaleem undercuts top cloud business-phone providers by $5.00 per user/month while natively including conversational AI.
| Feature / metric | Malaleem Smart Pro $19.99 / user Best value | RingCentral Core / Advanced | Google Voice for Workspace | Grasshopper per-user avg |
|---|---|---|---|---|
| Base monthly cost | $19.99 / user | $24.99 / user | $24.99 / user | $24.99 / user |
| Malaleem price advantage | Save $5.00 / mo | Baseline | Baseline | Baseline |
| Conversational AI IVR | Available natively | High tier / add-on | Basic attendant only | Static menus only |
| AI sentiment tracking | Included | Premium enterprise only | Not offered | Not offered |
| Payment-link integration | Native via Malaleem | Third-party required | None | None |
| Business SMS / MMS | Included | Metered restrictions | Included | Included |
Helpdesk
AI-native helpdesk & shared inbox
Automated ticketing, AI triage and collaborative inboxes wired straight into your payments — generative AI in every seat, not gated behind add-ons.
Growth Desk
$14.00/agent / mo
Startups & smaller support teams.
- Shared omnichannel inbox
- AI auto-triage & intent tagging
- Public knowledge base
- Standard SLA management
Pro Desk
$50.00/agent / mo
Mid-market, high-volume operations.
- Multi-brand support centers
- Custom objects & workflows
- AI co-pilot for live drafting
- CSAT analytics
Enterprise Desk
$104.00/agent / mo
Complex, highly regulated organizations.
- Skill-based ticket routing
- Sandbox staging environment
- Full data masking & security rules
- Native SSO / SAML & audit logs
Helpdesk vs. legacy
A multi-channel AI helpdesk — for $5 less
Malaleem matches the core features of premium helpdesks while keeping a consistent $5.00 saving per seat/month versus baseline competitor configs.
| Feature / metric | Malaleem Pro Desk $50.00 / seat Best value | Freshdesk Pro tier | Zendesk Suite Team | Intercom Advanced |
|---|---|---|---|---|
| Base monthly cost | $50.00 / seat | $55.00 / seat | $55.00 / seat | $55.00 / seat |
| Malaleem price advantage | Save $5.00 / mo | Baseline | Baseline | Baseline |
| AI co-pilot assistant | Included | $29 add-on | $50 Copilot add-on | $29 Copilot add-on |
| Bot extra session fees | $0.00 flat-rate | Per 100 sessions | High enterprise tiers | $0.99 per resolution |
| Fintech link integration | Native via Malaleem | Custom app dev | External integration | External API |
| Omnichannel channels | Email, chat, social & SMS | Higher omni plans | Included | Included |